What is Tiko’s ecosystem approach?
The Tiko ecosystem aims to support young people on their journey to youth-friendly, quality healthcare within their own community. Our ecosystem approach brings together community mobilisers, health service providers and local retailers to facilitate and reward positive health-seeking behaviours. Core to our approach is working with existing, established partners and harnessing their community-level expertise and reach to create an enabling environment for the young people we aim to serve—our Tiko clients. Through technology, we bring these partners together to create an end-to-end, scalable framework capable of delivering verified sexual and reproductive health impact within complex and varying health environments across sub-Saharan Africa.
Our ecosystem partners
Mobilisers live in the communities we find our clients, and join Tiko through community-based organisations. Mobilisers spread the word about Tiko with their peers and provide education on sexual and reproductive health. They help onboard clients onto the Tiko platform using low or no-tech options.
Mobilisers
Health service providers include both public and private clinics as well as pharmacies. These providers are well-established and based in our clients’ communities. They provide vital sexual and reproductive health services to young people.
Health service
providers
Local retailers help to motivate continued positive health-seeking behaviours within their communities. Tiko Miles, earned by clients when they seek a health service, work like cash and are redeemable for household purchases.
Local retailers
Our ecosystem approach
Tiko unites an ecosystem of existing, established partners to provide an environment enabling girls to choose when, where and how they meet their health and wellbeing needs.
Step 1
Lucy lives in multidimensional poverty.
She faces health challenges, from unintended and teenage pregnancy, HIV infection, sexual and gender-based violence and period poverty, alongside psychological and mental poor health.
Ecosystem actor
Step 2
Miriam, a mobiliser working for one of Tiko’s community-based partner organisations, approaches Lucy.
Miriam, who also lives in Lucy’s community and faces the same challenges, engages with Lucy to talk about her sexual and reproductive health (SRH) and the services that are available to her. She explains that Tiko would allow her to access youth-friendly, quality-assured SRH services at no cost to her.
Ecosystem actor
Step 3
Lucy decides to seek a health service.
Miriam helps to onboard Lucy onto the Tiko platform, her digitally-enabled ecosystem of quality public and private healthcare providers and pharmacies within her community, offering integrated SRH services.
Lucy doesn’t need a phone. Miriam can onboard her through various high tech (WhatsApp-based), low-tech (SMS-based) and no-tech (QR-coded card) options.
Ecosystem actor
Step 4
A public or private clinic or pharmacy within Lucy’s community has joined the Tiko ecosystem. They partner with Tiko to benefit from demand generation and the ability to reach adolescent girls and young women.
The provider offers accessible and holistic services across contraception, HIV treatment and prevention, menstrual hygiene management, sexual and gender-based violence and mental health.
Ecosystem actor
Step 5
Lucy visits a clinic in her community, one of a set of options she was referred to by Miriam.
Lucy receives a health service, and rates the quality of the care. For this rating, she receives rewards, called ‘Tiko miles’: Tiko recognises Lucy for her positive health seeking behaviour. She can spend these miles at local retailers to buy essential items, like sanitary pads.
The clinic is funded through Tiko to provide the service to Lucy, and is trained, rewarded and nudged to provide a quality service, and receive a good rating from Lucy.
Ecosystem actor
Step 6
A retailer in Lucy’s community, such as a shop or kiosk, has joined the Tiko ecosystem. They partner with Tiko to benefit from the service uptake, as they can accept Tiko miles as currency and cash them in for real payments.
Lucy’s local economy has the opportunity to help motivate the positive health behaviours of adolescent girls and young women.
Ecosystem actor
Step 7
Lucy has the agency to choose when, where and how she meets her SRH needs as part of an empowered network of young people in her community.
Mobilisers nudge her to continue accessing services, and she shares her experiences with peers, who in turn seek more information on how Tiko can serve them.
Tiko supports Lucy over the years throughout new health challenges that come her way.
Ecosystem actor
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